Telephone Changes Nov. 14

Get ready to change the way you dial your phone in Connecticut. Local calls soon will require dialing all 10 digits, such as 860-555-5555.

To meet the demand for more new telephone numbers, the state Department of Public Utility Control (DPUC) has ordered two Area Code Overlays, that is, two more Connecticut area codes on top of the two we already have.

A 959 area code will be added to the area served by 860, and a 475 area code will be added to southwestern Connecticut now served by 203.

So, someone moving into your neighborhood may soon have a different area code from yours. Than means all calls—even across the street—will require dialing the area code first.

• Who will be affected?
All Connecticut customers with a 203 or 860 number will have to change the way they dial a local call.

• When will the change begin?
Beginning Nov. 14, callers must use the new dialing procedure for all local calls in Connecticut. Callers can begin using the new 10-digit dialing immediately. Local calls using either 7 digits or 10 digits both will be completed, during this transition period. Ten digits will be required starting on Nov. 14.

• What you need to do?
All equipment programmed with a 7-digit telephone number will need to be reprogrammed. Some examples are life safety systems, fax machines, Internet dial-up numbers, alarm and security systems, gates, speed dialers, phone contact lists, call forwarding settings, voicemail services and similar functions

Business stationery, advertising materials, personal checks or pet ID tags also may need the addition of an area code.

• What remains the same?
Your telephone number, including current area code, will not change. What is a local call will remain a local call regardless of the number of digits dialed. The price of a call, coverage area, or other rates and services, will not change due to the overlay.

You can still dial just three digits to reach 911. If 211,311,411,511,611,711 or 811 are currently available in your community, you will still dial them with just three digits.

• Who to contact with questions?
For questions about this changeover, please call your local telephone service provider, wireless service provider or the DPUC Consumer Assistance and Information Unit at 860-827-1553 or toll-free 800-382-4586.

Hope this information is helpful.

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